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QuidelOrthoCQ™: our commitment to the best customer experience

QuidelOrthoCQ, or Care Quotient, is our company-wide program reflecting our customers’ beliefs and values, brought to life through our people and the solutions we create. It is our measure of the level of care, empathy and compassion we have for our customers and their experience working with us.

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Partnership for life that starts with you

Our CQ is the outcome of our IQ and EQ, and it’s our unwavering promise to you. From consulting to engineering, communications and training, to ordering, packing and shipping, QuidelOrthoCQ is how we deliver solutions for everything your lab needs to run smoothly, giving you the freedom to focus.

The CQ philosophy

IQ – intelligence to make our customers’ business smarter, more resilient and adaptable

EQ – ease to ensure our customers are always prepared to deliver quality care with smooth operations and less effort

CQ – care our customers deserve, so they are empowered and independent with the freedom to focus

From consulting to engineering, communications and training, to ordering, packing and shipping, QuidelOrthoCQ is how we deliver solutions for everything your lab needs to run smoothly, giving you the freedom to focus. 

Helping you find the freedom to focus

QuidelOrthoCQ is driven by exceptional care, empathy and compassion. As a trusted partner, we’re proud that 98% of the time, our customers stay with us for an average of 10+ years. 

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Empowerment and Growth

Build the skills and confidence to grow. Use our experience and industry insights to take you further.

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Operational expertise

Our solutions make you more efficient. Let us help you work smarter, not harder.

 

*Programs available in select regions only

I have always believed in the quality of service that QuidelOrtho has provided through the years. Thank you for your continuous support through all our endeavors. It is a privilege to have been your partner through the years.

Giselle Bermejo, RMT
Chief Medical Technologist

 

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Responsive relationships

Your priorities are our priorities and we are committed to helping you achieve your goals.

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Performance protection

Prevent interruptions in your workflow with our proactive maintenance and support so you can move forward with confidence.

On behalf of the Blood Bank staff, I would like to commend the whole team at QuidelOrtho for providing us with excellent customer service that will surely benefit our patients.

Daryll Solisa, RMT
Senior Blood Bank Staff

 

Customer satisfaction professional working./

QuidelOrtho has been honored in recent years with the following awards:

2024
QuidelOrtho Ranked No. 1 in Customer Satisfaction for seventh year (IMV ServiceTrak™ Awards)

QuidelOrtho China rated #1 in service for three consecutive years

2023
QuidelOrtho Ranked No. 1 for sixth year (IMV ServiceTrak™ Awards)

QuidelOrtho China rated #1 in service for two consecutive years

2022
Ortho Ranked No. 1 for fifth consecutive year (IMV ServiceTrak™ Awards)

Ortho China rated #1 in service 

Bronze Sales and Customer Service Department of the Year (Stevie® Awards)

2021
Critical Infusion Award (Blood Centers of America)

Ortho Care® Lab Support Ranked No. 1 for sixth consecutive year (IMV ServiceTrak™ Awards)

Ortho Care® voted #1 Global Customer Service Department (Stevie® Awards)

Ortho Products and Platforms Global Product Innovation Award Winner

Progress through partnership

Our CQ solutions are designed to give customers the freedom to focus. We are committed to building a lasting partnership. Through our culture of care, we make every interaction efficient and impactful, prioritizing what matters most: helping you make informed health decisions. Customer-centric thinking leads to customer-centric solutions. It’s a continuous loop that grows our customer experience capabilities to better support customers around the world. To learn more, talk to your QuidelOrtho representative or contact us.