Karen Taylor oversees all aspects of customer experience, including service, support, commercial excellence and sales enablement. During her more than 26 years with QuidelOrtho and its legacy organizations, she has led several key areas of the business, including sales management, field service and business development. As part of Johnson & Johnson, she managed the divestiture of Ortho Clinical Diagnostics to form an independent operating company under The Carlyle Group.

Ms. Taylor has been instrumental in transforming the customer experience organization and its goal to become the number one rated in vitro diagnostics company for customer satisfaction. She has designed strategies to support continuous improvement, established programs to enable customer feedback, and created training platforms for both customers and employees. Previously, she worked in various roles for Beckman Coulter, BioRad Laboratories and Sanofi Diagnostics.

Ms. Taylor earned a bachelor's degree in medical technology at Illinois State University.